Medibank Travel Insurance


Medibank Travel Insurance is currently not available through You are welcome to visit their website for more information or compare travel insurance options available from us.

Policy Plans Available from Medibank Travel Insurance

International comprehensive plan: A comprehensive insurance plan for medical and dental emergencies, unforeseen cancellation or delays, and loss or theft of valuables.

International medical only: Insurance cover for any medical or dental emergencies while you are overseas.

Domestic travel insurance: Cover within Australia for cancellations, delays, theft, car rental excess, and amendments to travel plans.

Benefit International Comprehensive Plan

*Single or Multi-trip

International Medical Only Plan

*Single trip only

Domestic Plan

*Single or Multi-trip

Overseas Medical and Hospital Expenses Unlimited Unlimited
Cancellation and Amendment Fees Unlimited Unlimited
Additional Expenses Unlimited Unlimited $10,000
Luggage and Personal Effects $8,000 $8,000
Travel Documents, Credit Card and Travellers Cheques $5,000
Delayed Luggage Allowance $750
Theft of Cash $250
Rental Car Insurance Excess $4,000 $3,000
Travel Delay Expenses $2,000 $2,000
Alternative Transport Expenses $5,000
Resumption of Journey $3,000
Hospital Cash Allowance $5,000
Loss of Income $10,000 $2,000
Permanent Disability $25,000 $10,000
Accidental Death $25,000 $10,000
Personal Liability $5m $5m $5m

*Cover for travellers over 70-years of age may be limited.

Activities covered by Medibank overseas

– Abseiling

– Kayaking

– Archery

– Paragliding

– Ballooning

– Parasailing

– Bungee jumping

– Snorkelling

– Flying fox

– Surfing

– Horse riding

– Trekking

– Jet Boating

– White-water rafting

– Jet skiing

– Working holidays

* Motorcycling, moped riding, snow skiing, snowboarding, and snowboarding are all excluded from Medibank plans, and you will need to pay an extra premium for these activities.

Pre-existing medical condition covered by Medibank

Medibank does not automatically cover all pre-existing medical conditions, and you will only be able to claim for a condition that has been pre-approved by Medibank. Some conditions are automatically covered if certain criteria are met. Read the PDS for further information regarding these pre-existing medical conditions. Conditions that are covered include:





Bell’s Palsy


Carpal Tunnel Syndrome

Cataracts Glaucoma

Coeliac Disease

Congenital Blindness

Congenital Deafness

Ear Grommets


Gastric Reflux


Grave’s Disease


Hiatus Hernia

Hip replacement

Knee replacement

Shoulder replacement

Hip resurfacing

Hypercholesterolemia (High Cholesterol)

Hypertension (High Blood Pressure)

Hyperthyroidism (overactive thyroid)

Hypothyroidism (underactive thyroid)



Peptic ulcer

Gastric ulcer

Plantar Fasciitis

Raynaud’s Disease

Skin cancer

Trigger Finger

Urinary Incontinence

How to Make a Claim from Medibank Travel Insurance

  •  Complete an online claim form via by following the prompts for submitting a claim.
  •  Alternatively, you can download a claims form, print and complete. Scan and upload.
  •  Add receipts and other supporting documentation – read the checklist for required documents.
  •  Submit your claim online or post to: Medibank Travel Insurance Team c/o Travel Insurance Partners Claims Dept, PO Box 168, North Sydney, NSW 2060.

General Exclusions from Medibank Travel Insurance

  •  Claims for costs outside of the insured period.
  •  Consequential loss of any kind, including loss of enjoyment.
  •  Negligent behaviour resulting in loss of your belongings or bodily harm.
  •  Claims as a result of wars, hostilities, military power, or foreign enemies.
  •  Any unlawful acts on your part.
  •  Loss or damage as a result of detention, confiscation, suspension, or destruction by customs or government officials.
  •  Any claims as a result of circumstances you were aware of before travelling such as natural disasters, terrorism, or health concerns.
  •  Pregnancy after the 26th week.
  •  Any elective cosmetic surgery or dental treatment.
  •  Claims arising from attempted suicide or other bodily harm.
  •  Insolvency of any travel agent, tour operator, airline, accommodation provider, car rental agent, or other service provider resulting in their failure to provide a service.
  •  Participation in any activities not covered by this policy,

Medibank Contact Details

Underwriter Zurich Australian Insurance Limited
Contact Number 134 190
Overseas Contact Number +61 3 8622 5780
Overseas emergency assistance New Zealand: 0800 284 346

UK: 0800 096 8821

USA: 1 855 802 3392

Canada: 1 855 802 3392

Other countries: +61 (0) 2 8907 5672 or fax +61 (0) 2 9954 6250

Compare travel insurance with NRMA travel insurance.